At Bigman Foods by Dat Khuong JSC, we are committed to providing you with high-quality food products. We understand that occasionally, issues may arise. Please read our Return and Refund Policy carefully.

1. Perishable Goods:

Due to the nature of our products, which are primarily perishable food items, we generally do not accept returns or offer refunds once an order has been successfully delivered and accepted by the customer. This is to ensure the safety and quality of our products for all consumers.

2. Damaged or Incorrect Items:

In the unlikely event that you receive an order with damaged packaging that has clearly affected the product inside, or if you receive the incorrect items, please contact us immediately or within 24 hours of receiving your order with the following information:

  • Your order number
  • Clear photos of the damaged packaging and/or the incorrect items received
  • A brief description of the issue

Upon review of your claim, Bigman Foods may, at its discretion, offer one of the following resolutions:

  • Replacement: We may arrange for a replacement of the damaged or incorrect items to be sent to you (subject to availability).
  • Partial Refund: In some cases, a partial refund for the affected portion of your order may be offered.

3. Quality Concerns:

If you have concerns about the quality of a Bigman Foods product you have received, please contact us within 24 hours of receiving your order with the following information:

  • Your order number
  • Clear photos and a detailed description of the quality issue
  • Information about storage conditions after receiving the product

We take quality concerns seriously and will investigate each case thoroughly. Resolution, such as a potential replacement or a goodwill gesture, will be determined on a case-by-case basis.

4. Order Modifications and Cancellations:

  • Modifications: Once an order has been processed and is ready for shipment/pickup, we may not be able to accommodate modifications. Please double-check your order carefully before confirming.
  • Cancellations: If you wish to cancel an order, please contact us as soon as possible. Cancellations may be possible if the order has not yet been processed or shipped. Once an order has been dispatched, it cannot be cancelled.

5. How to Contact Us:

Please contact our customer service team via:

  • Email: support@bigmanfoods.com
  • Phone: +84.929.66.7279
  • Office: No.6, Road 4C, 6B Intresco, Binh Chanh, HCMC, Vietnam

6. Important Notes:

  • We are not responsible for damage that occurs due to improper storage or handling by the customer after delivery.
  • This policy applies only to purchases made directly from Bigman Foods. For products purchased through third-party retailers, please refer to their respective return and refund policies.
  • Bigman Foods reserves the right to refuse returns or refunds if the issue is not reported within the specified timeframe or if the provided information is incomplete or inaccurate.

By placing an order with Bigman Foods, you acknowledge that you have read and understood this Return and Refund Policy.

We appreciate your understanding and continued support of Bigman Foods.